Welcome to Your Organic Store's Return Policy
1. When will my order be delivered?
We usually deliver within 5-9 working days of placement of
the order. All delivery times for specific items are listed in the items page
and in the shopping bag page. For orders with multiple items and different
delivery times, the longest delivery time applies.
2. Returns Policy
We would like you to have complete peace of mind when buying
products from YourOrganicStore.com.au. You can return all items
within 7 days of receipt for a full refund of the item purchased with no
questions asked. This excludes bodysuits, swimwear, and items purchased on sale
or using a promotional discount code. The refund amount will be credited back to
your YourOrganicStore account as a voucher or credit points.
In case of manufacturing defect with the item, it can be returned to us within
30 days of receipt and you will be refunded after the items have been inspected
3. Some additional guidelines:
the first 7 days of receipt we will accept all returns except those
deemed to have been damaged by the customers themselves outside of normal
do take care that that you pack items securely and safely to prevent any loss
or damage during transit and with all original packaging (tags etc.). For all
self shipped returns, we recommend you use a reliable courier
your return is received by us, the refund is subject to your return having
met the requirements of being undamaged and dispatched by you within 7 days.
can inform us within 7 days of receiving the parcel by writing to us at email@example.com.
Please make sure that the items are securely packed and handed to our pick-up
will arrange a reverse pickup once for an exchange or refund for an order. Any
reverse shipment charges other than the one time will be borne by the customer.
you use the Return Form to dispatch the Return from your end more quickly,
point D) will apply
note that items on sale are non-returnable and non-exchangeable.
note that shipping charges will not be re-imbursed.
4. What can I return?
You can return any products ordered from
YourOrganicStore.com.au within 7 days of delivery. In case of items with
manufacturing defects, you can return products within 30 days of delivery and
we will exchange the product after we have received it in our warehouse.
Returned products must be returned with all original packaging and tags that
they were shipped with.
To ensure that your returns are accepted by our quality team,
please take adequate measures to ensure your product trial does not cause undue
damage to the products in any way.
Please Note: The no-questions-asked return policy is not
valid on items that are on sale. These can only be returned due to manufacturing
or defect/negligence on our part.
5. How do I return products to
It's a simple 2 step process:
up our Customer Support at 1800913839 to place your returns request. After
guiding you through the process, our Customer Support Executive will inform you
whether we can organize a pickup for your return in your area or if you would
be required to arrange for shipment of your return yourself.
case of damaged/broken goods, send us the images on contact@YourOrganicStore.com.au.
It's a simple 1 step process:
out the return form shipped to you with the order, follow the instructions on
the form and ship the products to us.
1. In case you have opted for YourOrganicStore to organize
the pickup of returns, our logistics team would organize the pickup within
48-72 hours of placement of the pickup request. Please do ensure your
availability and shipment readiness for handing over the return to the pickup
2. If your pincode is not covered by our pickup services,
you would need to self-ship the return item. Refunds are subject to your
returns being inspected upon receipt at our end.
3. In case you are self-shipping your returns back to us,
please retain your shipping receipt and update customer care on 1800913839 or
email us the tracking info on contact@YourOrganicStore.com.au so as to enable us to
track the delivery of your returns to us. We will not be liable for items
damaged in transit if self shipped.
6. Where do I send my return?
Please make sure that the following address is clearly
printed/written on your returns parcel with the YourOrganicStore order # in
cases of both pickup and self shipping, Please also include the original
invoice as proof of purchase with the return.
The Returns Desk,
W2 Marketing - 7 3 Velacia Place Queanbeyan 2620 Australia
7. How long will the entire process
It can take up to 7 days or longer for us to receive your
return, depending on your location and which courier service you use. Once we
receive your returned item, we will inspect and process the same within 48
hours to ensure you receive your refund as quickly as possible. In order to
keep you in the loop, we will send you an email confirming the status of your
return. Usually you will receive your refund in term of store credit at the end
of this 48 hour window.
8. Do I get charged for returning
We arrange one free reverse shipment and do not charge any
fees for pickups arranged for, and serviced by us. You can also to ship your
returns to us yourself to "The Returns Desk".
9. How will I be refunded for the
On successfully processing the refund, the refund amount
would be credited to your YourOrganicStore account as a voucher or credit
points. You would be able to use this credit on any of your subsequent
purchases on YourOrganicStore.com.au.
10. Can I request delivery to an international
At the moment, YourOrganicStore.com.au only delivers within Australia.